Sky Is The Limit

Whats with the DSL offline-for-a-nap mode, it is becoming really irritating for me, and very troublesome, its becoming a one eye on the dsl modem and the other at the screen life.
I never had thos problem until a month or so, the ISP seems not to PI, and when u give them a ring they give u all of these random and amazing troubleshooting diagnostic!, While some maybe true others seem weird.
The most disturbing issue here is nobody seems to be enjoying there DSL lately, and every1 i know is rambling about  their bad DSL.
Where could the problem be, could all users have bad cables.
 and coming from a power user this really isn't acceptable.